FAQ - Frequently Asked Questions

Frequently Asked Questions

1. How long does it take for my product to arrive?

A: The average delivery time is 7 to 16 business days after shipment.

2. Where do the products ship from?

A: Most of our suppliers are located in Europe and Asia.

3. What is the quality of the products?

A: Our products are of premium quality, and we provide real product photos on our website.

4. When will my order be shipped?

A: After payment is confirmed, your order is sent to our distribution center, then picked, customized*, packaged, and shipped. Shipping confirmation is usually sent via email within 2 to 7 business days after purchase.

5. Can I pay in installments via boleto?

A: Installments are only available via Credit Card and Klarna.

6. Can I pick up my order in person?

A: Yes. Please place your order on the website and contact us via email or Instagram immediately to reserve your pickup.

7. I ordered multiple products but only received part of them. Is that normal?

A: Yes, this is normal. Products may be shipped separately to avoid customs taxation and reduce delivery risks.

8. What if my delivery is delayed?

A: Don’t worry. We monitor all shipments daily. If your order does not arrive within 120 business days after dispatch, we will issue a 100% refund according to our shipping policy.

9. I can't track my order. What should I do?

A: Tracking codes may take up to 5 business days to activate on tracking platforms, as shipments are international.

10. What payment methods can I use?

A: We currently accept Credit Cards and Klarna.